Full Time Salary
Based at Wet'n'Wild Sydney

 

About the role:
The Operations Manager is responsible for the tactical and strategic management of the Operations division and assumes responsibility for the overall performance of Attractions, Guest Services, Admissions and Park Presentation.

Duties:
• Work with the General Manager to set budgets, reporting on expenditure against expenses, budgeting & managing actual labour costs and assisting with end-of-month financial reporting and analysis.
• Collaborate with internal and external stakeholders / partners / divisions within VRTP to meet standards of excellence for guests, promoting business opportunities and operational efficiencies.
• Ensure the highest standards of park presentation, service standards and practices to ensure maximum guest enjoyment.
• Establish and review systems, processes and practices
• Oversee the end to end process of guest complaints & compliments.
• Liaise with Sales & Marketing for department requirements such as ticket activations, signage and printing of brochures.
• Deploy the Emergency Response Team (ERT) when required.
• In the absence of the General Manager, assume full responsibilities, whilst maintaining a strong positive relationship within the team, ensuring the end result of guest satisfaction and team harmony is achieved.
• Manage and coordinate team members where responsibilities include but are not limited to resource planning, training, mentoring, recruitment, performance management and conducting performance reviews.
• Set service standards and monitor the delivery of appropriate training to team members.
• Prepare and submit long range operational strategies for the Operations division, whilst keeping abreast of international and domestic industry developments and practices.
• Ensure OHS training is provided to team members and VRTP OHS policies and procedures are maintained.

Skills and Experience:
• Excellent interpersonal and communication skills (written & verbal) with experience in leading large teams and maximising performance.
• Previous industry experience in a management role advantage. • Strong computer skills, with competency in Microsoft Office (Word, Excel, Outlook & Power Point).
• Strong understanding of effective rostering and labour management.
• Self organisation, problem solving & time management skills with delegation and performance management.
• Ability to work under pressure & multi-task with a proven ability to work with stakeholders from all business areas.
• Ability to apply business management skills & deliver objectives whilst working to deadlines, including setting and managing budgets.
• Knowledge of BOS highly desirable.

To apply:
Please submit an Application form to [email protected]
Applications close: 1st July 2017